WhatsApp & Messaging Policy | Dnyanda's Aethon

1. Introduction

Vidyarthi Sahayyak Samiti Warora uses WhatsApp Business messaging (via Meta Platforms Technologies Ireland Limited (WhatsApp Business)) to send important school-related notifications to parents, guardians, and staff who have provided a valid mobile number.

This policy explains what messages we send, how we obtain consent, how to opt out, and how Meta processes data. It complies with WhatsApp Business Messaging Policy and Meta commerce disclosure requirements.

2. Business Identity

Business name displayed on WhatsApp: Vidyarthi Sahayyak Samiti Warora
Official website: https://dnyanda.vss.ac
Support email: dnyanda@vss.ac · Phone: +91 78218 36236
Privacy Policy: https://dnyanda.vss.ac/legal/privacy-policy

3. Categories of Messages

We send only template-approved messages through WhatsApp Business API. Categories include:

Utility / transactional (service-related)

Attendance and absence alerts.
Fee due reminders, payment confirmations, and receipt notifications.
Academic updates, exam schedules, and document availability.
Medical/hostel safety alerts and urgent administrative notices.
Portal login links (magic links) for secure one-time access.
Welcome and onboarding messages for new parents/staff.

What we do not send via WhatsApp

Unsolicited marketing unrelated to school services.
Messages without an approved Meta template.
Requests for passwords, OTPs, or full payment card details.

4. Consent & Phone Numbers

By providing your mobile number during admission, profile update, or portal registration, you consent to receive service-related WhatsApp messages from Vidyarthi Sahayyak Samiti Warora for the purposes described above.

WhatsApp messages are sent only to numbers you have provided or verified as belonging to the parent/guardian or staff member. We do not purchase third-party WhatsApp lists.

5. Opt-Out & Preferences

You may opt out of non-critical WhatsApp notifications at any time using any of the following methods:

Reply STOP (or as instructed in the message) to a school WhatsApp message where supported.
Update notification preferences in the portal under Notification Preferences.
Email dnyanda@vss.ac with subject "WhatsApp opt-out" and your registered mobile number.
Contact school administration in person or by phone at +91 78218 36236.

Critical messages

Even after opting out of routine notifications, we may still contact you via WhatsApp or phone for urgent safety, medical, or legally required communications affecting your child.

6. Data Processed by Meta / WhatsApp

When messages are delivered through WhatsApp, Meta processes data as described in its privacy policy: https://www.whatsapp.com/legal/privacy-policy-eea and business terms: https://www.whatsapp.com/legal/business-terms.

Vidyarthi Sahayyak Samiti Warora and Trecsa Technologies access message delivery status (sent, delivered, read where available) for service quality and audit purposes. Message content is transmitted through encrypted WhatsApp infrastructure.

7. Retention

We retain message logs and delivery metadata as needed for audit, dispute resolution, and compliance with educational and financial record-keeping requirements, in line with our Privacy Policy.

8. Questions

For messaging concerns: dnyanda@vss.ac · +91 78218 36236

Effective date: 28 June 2026 · Version 1.0